arrow Support
  Computer Requirements
Account Activation
Passwords and Log-in
Security
New User Guide
Ticketing, Delivery and Billing
Making Reservations
Changing Reservation
Managing Your Account
Travel Tools and Resources
Contact Us
Support Request Form
What is TravWell?
Site Suggestions or Feedback



Making Reservations
How can I make a reservation for something I don't see on the web site?

We have designed this web site to be as complete as possible and to feature trips from vendors that we know are reliable. By using this web site to make your travel plans you know that you are viewing only those travel options that we have pre-screened to be most suitable for our customers. Many vendors offer travel products that are not listed on this site. Some of these products are not listed because the vendors prefer not to work with travel agents, some are not listed because we deem the vendors unreliable, and some are not shown because we simply do not know about them.

The world is filled with nearly unlimited travel opportunities, however, and we are happy to help make reservations for almost any trip you want to take. Contact your travel agent directly for help with reservations for travel that is not featured on this web site. If the vendor you are requesting travel with does not work with a travel agent we will ask you to deal directly with the vendor. If the vendor or product is of questionable reliability, we will advise you so but will be happy to make the reservation.

Do I have to use the web site to make reservations?

No. We encourage you to use the web site for travel shopping and planning because it offers you the easiest and least expensive method of making travel reservations for common items like domestic air, car, or hotel reservations. For more complicated trips or those that feature overseas travel, we encourage you to use the forms associated with the web site because they help insure that your trip planning will be complete and easy. Most customers find that email is the easiest way to communicate with their travel agent and most agents prefer email because it provides a written record of communications and helps prevent errors.

How can I view the status of my existing reservations?

All of your reservations are accessible at any time by clicking on the "My Trips" tab in the Reservation Center.

Your "My Trips" page shows current reservations of all types, past reservations for trips taken with the past month, canceled reservations for trips canceled within the past month, and requested reservations, for those trips you have asked your travel agent to reserve for you but that are not yet reserved.